You spoke and we listened. Our industry experts have relaunched the eShow Help Center Portal to better suit your needs. New and improved, the tool features enhanced ways to find articles and access modules efficently so you can spend more time on what really matters.
The team at eShow has taken client feedback from the former Help Center and turned it into a system designed to simplify and expedite support for you, 24/7.
Key Updates include:
“What’s New”
When you enter the Help Center take a look at the orange ‘What’s New’ button. This section houses instructions and a step by step video tutorial on how to navigate the enhanced tools. Keep an eye out for featured articles that will be rotated in and out as the Help Center evolves. We want to keep you in the loop!
Ticketing
The Help Center serves as a centralized repository of information regarding the event, ticketing process, and FAQs. Clients now have the opportunity to create and submit tickets easier than ever! Use this tool as a shortcut to create tickets for your show and get it to your event staff in no time.
Keyword Search
Those familiar with the former Help Center know it existed as a glossary of features. We’ve expanded its capabilities and added ‘How To’ documents, keyword search, and more. By typing related keywords into the search bar you can find useful articles that match your demands. Use the search tool to your advantage by using single words instead of phrases. This will adjust your search and yield more specific results.
Categories
Take a dive into the depths of your search by utilizing the ‘category’ tool. This will help narrow down articles related to each category.
Choose from our 5 most used modules:
- Registration
- Conference
- Exhibit
- Mobile
- Abstract
- Other (Onsite deliverables, housing, and more.)
You can also click on the sections under the category that will then guide you to related product and module material. For instance, maybe you’re looking for speaker management information. Refine and filter the sections under the conference module by unchecking the module boxes that are irrelevant to your search. You will then be left with articles pertaining to speaker management.
Articles
Once you’ve consolidated your search efforts, click on the articles and material relevant to your inquiry. Each article offers a hub of material at your disposal. For instance, maybe you need more information relating to your website checklist. Choose from getting started tasks like website defaults and copied web pages to client deliverables like headers and social media URLs. The “share” button gives you the option to share an article with a colleague or client. Don’t forget to give the article a “thumbs up” if you found it helpful!
As your event management support team, we want to give our clients the upper-hand in accessing information, before, during, and after your event. eShow’s Help Center has your answers readily available and reduces the risk of material slipping through the cracks. Learn more about the upgraded Help Center through your Administrative dashboard or event manager!
Because when you let eShow take control, you really get to enjoy the suite experience.